Digital Support Technician

The Digital Support Technician Level 3 Apprenticeship is designed for individuals who are maximising the effective use of digital office technologies, productivity software and digital communications in organisations.

What does Digital Support Technician EPA involve?

The end point assessment, or EPA, for the Digital Support Technician standard is made up of two components.


Project Report with presentation, questions and answers

After gateway, the apprentice will complete a project and create a 1500 word report about it. They will deliver a presentation to the independent assessor based on the report. This is followed by questions.


Professional Discussion underpinned by a portfolio

A formal two-way conversation between the independent assessor and the apprentice. The apprentice can refer to and illustrate their answers with evidence from a portfolio of evidence, created whilst they were on programme.

Apprenticeship standard

An apprenticeship standard is a short document based on an occupation, outlining the knowledge, skills and behaviours (KSBs) needed for someone to be competent in the occupation’s duties.
View the Digital Support Technician Apprenticeship Standard on the Institute for Apprenticeships website

All apprenticeship standards have an accompanying assessment plan. This document details the independent assessment that apprentices will undertake at the end of the apprenticeship. This will include details on the assessment method(s) and processes that will be followed.
View the Digital Support Technician assessment plan

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