Digital Support Technician
Koalas are calm, patient, and methodical, just like digital support technicians who help users troubleshoot IT issues with ease.
Level
Level 3
Current versions
V1.1
Our Price
Only £1200
Assesment plan
Apprenticeship
The Digital Support Technician Level 3 Apprenticeship
The Digital Support Technician apprenticeship develops the knowledge, skills, and behaviours needed to deliver effective digital support across a range of systems, platforms, and user needs. It is suited to individuals working in IT support, helpdesk, or digital enablement roles across public, private, and charitable sector organisations.
What does Digital Support Technician assessment involve?
The apprenticeship assessment for the Digital Support Technician standard is made up of two components.
Project report with presentation and questioning
After gateway, apprentices produce a 1,500-word report on a real business problem or improvement activity, submitted to progress minded by week 4 of the EPA period. This is followed by a 15-minute presentation and 30 minutes of questioning delivered via Microsoft Teams, exploring understanding of the project and competence against the required knowledge, skills, and behaviours.
Professional discussion underpinned by a portfolio of evidence
A structured 60-minute professional discussion delivered remotely via Microsoft Teams. The assessor uses planned and follow-up questions to explore how the apprentice applied digital support skills and behaviours in practice, underpinned by a portfolio of real work from the apprenticeship. At progress minded, we guide all parties through the process clearly and calmly, so there are no surprises at the end.
Apprenticeship standard
Digital Support Technician Apprenticeship Standard
The Digital Support Technician standard covers the skills and knowledge needed to provide technical assistance and digital support to users across a range of systems and platforms. It is designed for individuals working in roles where diagnosing issues, supporting users, and maintaining effective digital operations is central to their day-to-day responsibilities.
Digital Support Technician assessment plan
All apprenticeship standards have an accompanying assessment plan. This document details the independent assessment that apprentices will undertake at the end of the apprenticeship. This will include details on the assessment methods and processes that will be followed.
Book a conversation
Ready to find out more about delivering the Digital Support Technician standard with progress minded? We are happy to talk through timelines, requirements, and how we work alongside your delivery team.
Process
Our process - we make EPA easy
Download the brochure
Download our 2026 assessment offering brochure to find out more about how progress minded works, the standards we assess, and our approach to fair and supportive apprenticeship assessment.
We’re different
Fair, clear apprenticeship assessment designed around your apprentices and your delivery.
Key info
We make the Digital Support Technician apprenticeship assessment straightforward for training providers, employers, and apprentices. From gateway through to results, our team is on hand to keep things moving.
